T-System Helps Hospitals Promote their Services with New iTriage Connectivity
Connecting to the mobile health technology helps hospitals market their facility, receive pre-notification for ED visits and improve patient satisfaction
DALLAS — March 13, 2012 — More than 1,700 hospitals and clinics now have the ability to receive notification of patients’ intent to visit prior to their arrival, due to a new offering available to clients of
T-System, Inc., the industry leader in clinical, business and IT solutions for emergency medicine. Additionally, clients can feature their facility and services on the iTriage Web and smartphone applications, including current waiting room times, to further enhance the patient experience.
iTriage is one of the most popular health and fitness apps in both the iTunes® App store and Google Play, (formerly Android™ market). Heavily promoted to consumers, iTriage is a free application that receives more than 500,000 downloads per month. It generates millions of page views monthly and is used in more than 80 countries.
“By introducing more advanced capabilities to our clients, we are helping them make a positive impact on their patient mix while more closely connecting consumers to their healthcare experience,” said Robert Hitchcock, M.D., FACEP, T-System vice president and chief medical informatics officer. “Going forward, iTriage connectivity will provide hospitals and clinics with better visibility regarding arrivals, improve patient satisfaction and, ultimately, hospital revenue.”
With iTriage connectivity, hospitals and clinics can make a featured listing of their facility available to mobile consumers. For participating hospitals, the listing can include the current waiting room time (which can be populated in real time if integrated with The T SystemEV®), detailed information about the facility, available services and directions to the facility. Additionally, the application provides patients an easy way to notify the hospital of their intent to visit the ED and enter information on the customizable patient intake form, giving providers the opportunity to prepare for their arrival and triage patients based on their symptoms.
“iTriage can give hospitals more control over patient flow at the ED intake process to accelerate door-to-doc times and prevent unnecessary delays and backlogs,” noted Hitchcock. “What’s more, hospitals can easily determine their return on investment because they are able to identify patients who are referred to the facility directly from iTriage based on the information entered into the app.”
“We’re excited to partner with the industry’s emergency medicine technology leader T-System to bring our consumer-facing mobile health app to their provider clients,” said Peter Hudson, M.D., chief executive officer and co-founder of iTriage. “Hospitals and their emergency departments can easily differentiate themselves in their local communities and build stronger patient relationships by being on the cutting edge of skyrocketing mobile app and smartphone adoption.”
iTriage LLC, headquartered in Denver, Colorado, is a global healthcare technology company founded in 2008 by two emergency medicine physicians. The company’s market-leading platform and mobile/website applications offer a proprietary Symptom-to-Provider™ pathway that empowers consumers to make better healthcare decisions. iTriage helps people answer the two most common medical questions: “What could be wrong?” and “Where should I go for treatment?” Millions of consumers around the globe have downloaded the free iTriage mobile app through the iTunes® app store or Android™ Market, or used the iTriage website at http://www.itriagehealth.com/. In addition, thousands of healthcare providers already use the iTriage platform to reach more consumers and increase patient engagement. For more information, please visit http://about.itriagehealth.com/.
T-System, Inc. sets the industry standard for clinical, business and IT solutions for emergency medicine, with approximately 40 percent of the nation’s emergency departments using T-System solutions. To meet the individual needs of hospitals, T-System offers both paper and electronic systems. These tools help clinicians provide better patient care, while improving efficiency and the bottom line. Today, more than 1,700 emergency departments rely on T-System’s gold-standard content and workflow solutions. For more information, visit www.tsystem.com. Follow us on Twitter (@TSystem), or become a T-System fan on Facebook.